VIJAY KUMAR BHATIA

Developed and executed go-to-market strategies supporting digital commerce expansion across multiple retail verticals.

Optimized customer acquisition and online sales conversion, improving service-level delivery to over 95%.

Established strategic logistics partnerships and implemented API integrations, enabling real-time order visibility.

Built market intelligence frameworks by identifying emerging retail technology trends for asset clients.

Delivered 30% revenue growth through commercial optimization, tenant mix enhancement, and short-term leasing initiatives.

Achieved and sustained 95% occupancy via proactive lease renewals, brand remixing, and replacement of non-performing tenants.

Increased footfall and tenant sales productivity by 15% through data-led marketing campaigns and destination events.

Reduced operating costs by 12% through FM efficiency programs and vendor renegotiations while improving customer experience standards.

Managed P&L reporting, CAPEX programs, and asset improvement plans, presenting performance to senior leadership.

Directed annual business plans, budgets, forecasts, and CapEx programs, presenting strategic performance reports to Board leadership.

Delivered 15% footfall growth through data-led marketing initiatives, seasonal activations, and consumer event programming.

Increased tenant sales productivity by 12% through targeted leasing strategy and tenant engagement programs.

Maintained occupancy above 92% while managing the full tenant lifecycle, including onboarding, fit-out compliance, and exit management.

Reduced operational costs by 10% and developed a sustainability roadmap supporting long-term NOI and rental growth.

Delivered 40% growth in revenue and NOI over tenure, achieving the strongest commercial outcome in the role's history.

Led award-winning mall transformation and repositioning programs, establishing the asset as an industry benchmark destination.

Directed major retail expansion projects, including food court redevelopment, driving significant footfall uplift and category mix improvement.

Strengthened anchor tenant and brand relationships, improving lease terms and long-term revenue visibility.

Won two national SCAI Awards for shopping centre repositioning excellence.

Achieved the highest EBITDA performance within the group's portfolio, recognized as the benchmark asset operationally.

Enhanced operational efficiency through process redesign and team restructuring.

Maintained industry-leading tenant and customer satisfaction standards.

Successfully aligned all asset operations with revenue objectives, business plans, and corporate KPIs.

Delivered over 98% budget accuracy across CAM, revenue, manpower, and capital budgets.

Expanded business across 5+ locations, monitoring retailer performance to drive 15% revenue growth.

Oversaw retail operations, ensuring brand standards and customer satisfaction across multiple stores.

Implemented strategies to optimize sales performance and operational efficiency within the assigned area.

Directed retail strategies to enhance sales and market presence in the home furnishings sector.

Managed store teams to ensure high standards of customer service and operational execution.

Oversaw daily store operations, including sales, inventory management, and customer service.

Trained and supervised store staff to meet sales targets and operational objectives.

Led business development and operational setup for a PVC manufacturing venture.

Managed initial production cycles and ensured product quality standards.

Managed diverse retail operations across multiple brands, contributing to regional market presence.

Developed and implemented strategies for sales growth and customer engagement across various retail formats.

Oversaw sales, inventory, and customer service for a luxury retail boutique.

Cultivated client relationships and managed high-value transactions in the luxury goods market.